Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for RC hobbyists and competitors aged 18 years or older. By using our site, you confirm you meet this age requirement.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Toy Model Store or our suppliers and is protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

2. Products and Services

2.1 Product Descriptions

We specialize in premium RC components including:

• Airplanes, drones, helicopters, and boats
• Batteries and charging equipment
• Electronics and hardware components
• Kits and bearings
• Car and truck parts

We strive for accurate product descriptions but cannot guarantee all descriptions are error-free. Colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an order confirmation email with details.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store credit card information on our servers.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes, though this won’t affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

4.2 Delivery Areas

We ship worldwide except to certain remote areas in Asia and other regions where service may be unavailable or delayed.

4.3 Customs and Import Duties

International customers may be subject to customs fees, which are the customer’s responsibility. We cannot predict or control these charges.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• The item is unused and in original condition
• The original packaging is intact
• You provide proof of purchase

5.2 Non-Returnable Items

Due to their specialized nature, these items cannot be returned:

• All batteries
• Electronics with opened packages
• Opened or partially assembled kits
• Any used, modified, or installed items

5.3 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Provide your order number and product details
3. Wait for approval and RMA number
4. Ship to: Toy Model Store Returns, 200 Edson Road, Windham, US 05359

Customers are responsible for return shipping costs unless the return results from our error.

5.4 Refunds

Refunds are processed within 3-5 business days of receiving your return:

• Credit cards: 5-7 business days
• PayPal: 3-5 business days

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate contact and shipping information. We’re not responsible for delays caused by incorrect addresses.

6.2 Product Use

RC components require technical knowledge. You’re responsible for proper use, installation, and maintenance of all products.

6.3 Compliance with Laws

You must comply with all local laws regarding RC component use, including frequency regulations and safety requirements.

7. Limitations of Liability

Toy Model Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays beyond our reasonable control (e.g., natural disasters, customs delays)
• Improper use or modification of products
• Battery misuse or improper charging

Our maximum liability is limited to the purchase price of the product in question.

8. Privacy and Data Protection

We collect only necessary information to process your order. See our separate Privacy Policy for details.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by the laws of the United States. Any disputes shall be resolved in courts located in Windham, US.

11. Contact Information

For questions about these terms:

Toy Model Store
200 Edson Road
Windham, US 05359
Email: [email protected]
Hours: Monday-Friday, 9am-5pm EST