At Toy Model Store, we take pride in providing premium RC components and accessories to hobbyists and competitors worldwide. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be unused and in the same condition you received it
  • The item must be in its original packaging
  • You must provide proof of purchase

Non-Returnable Items

Due to the nature of certain RC components, the following items cannot be returned or exchanged:

  • Batteries (all types)
  • Electronics components (opened packages)
  • Kits that have been opened or partially assembled
  • Any item that has been used, modified, or installed

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our support team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the product you would like to return or exchange
  3. Wait for approval – we’ll review your request and send you a Return Merchandise Authorization (RMA) number if approved
  4. Package the item securely in its original packaging with the RMA number clearly visible
  5. Ship the item back to our warehouse at:
    Toy Model Store Returns
    200 Edson Road
    Windham, US 05359

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days), we’ll process your refund or exchange. You’ll be notified via email when this is complete.

Refund Methods and Timing:

  • Credit card payments: Refunds will be processed to your original payment method within 5-7 business days after we receive your return
  • PayPal payments: Refunds will be processed to your PayPal account within 3-5 business days after we receive your return

Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchange Process

If you need to exchange an item for a different RC component:

  1. Follow the standard return process above
  2. In your initial email, specify the replacement item you’d like
  3. If the replacement item costs more, you’ll need to pay the difference
  4. If it costs less, we’ll refund you the difference

We’ll ship your replacement item as soon as we process your return (standard shipping times apply).

Damaged or Defective Items

If you receive a damaged or defective RC component:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund and cover all shipping costs

Return Request Template

Use this template when emailing us about your return:

Subject: Return Request – Order #[Your Order Number] Dear Toy Model Store Support Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Product Name: [Product Name] – Product SKU: [If available] – Reason for Return: [Please specify – wrong item, defective, changed mind, etc.] – Preferred Resolution: [Refund or Exchange for (specify product if exchanging)] I have reviewed the return policy and confirm that the item is in its original condition and packaging. Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Need Help?

Our US-based support team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Phone: [Your support phone number if available]
Hours: Monday-Friday, 9am-5pm EST

We appreciate your trust in Toy Model Store for your RC hobby needs and strive to make every aspect of your experience with us as smooth as possible, from selecting premium components to ensuring your complete satisfaction with every purchase.