FAQ

About Toy Model Store

Who is Toy Model Store for?

Toy Model Store caters to RC (radio-controlled) enthusiasts of all levels, from competitive racers needing high-performance parts to hobbyists building their dream RC vehicles. Our customers include drone pilots, RC car racers, helicopter enthusiasts, and electronics hobbyists who value quality components and fast delivery.

What makes your store different?

We specialize in fast, reliable global shipping of premium RC models and accessories. With our carefully optimized logistics network, we get your high-performance gear to you quickly and safely, whether you’re ordering delicate drone components or heavy RC car batteries.

Products

What types of products do you sell?

We offer a wide range of RC products including:

• Airplanes, helicopters, drones, and boats
• RC cars & trucks with various bodies
• Batteries and charging equipment
• Electronics components and hardware
• Bearings and other mechanical parts
• Complete kits for various skill levels

Are your batteries and electronics compatible with all RC models?

We carry products compatible with most major RC brands and models. For specific compatibility questions, please check product descriptions or contact our support team at [email protected] before purchasing.

Do you test products before shipping?

Yes! Our team in Windham, US carefully picks, tests (where applicable), and packages your RC gear with protective materials to ensure it arrives in perfect condition.

Ordering & Payment

What payment methods do you accept?

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where do you ship to?

We ship worldwide to RC enthusiasts everywhere! (Excluding some Asian and remote regions due to shipping restrictions).

What are my shipping options?

We offer two convenient shipping methods:

1. Standard Shipping (Recommended): $12.95 flat rate via DHL or FedEx, delivered in 10-15 days after dispatch with package tracking.
2. Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch.

Pro Tip: Combine battery and electronics orders to qualify for free shipping while ensuring you have all components needed for uninterrupted RC action!

How long does order processing take?

All orders are processed within 1-2 business days in our Windham, US facility. You’ll receive tracking information via email the moment your order ships.

Can I track my order?

Yes! For both Standard and Free Shipping options, you’ll receive tracking information via email when your order dispatches. You can use this to follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?

We stand behind every product we sell. Our return policy includes:

• 15-day return window from delivery date
• Most unused items in original packaging can be returned
• Contact our support team at [email protected] to initiate the process

What if my item arrives damaged?

We carefully package all orders with protective materials, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as appropriate.

Do you offer exchanges?

Yes! If you need a different size, model, or color, contact us within 15 days of delivery to arrange an exchange. You’ll be responsible for return shipping unless the error was ours.

Contact & Support

How can I contact customer service?

Our dedicated support team is available via email at [email protected]. We typically respond within 24 hours on business days.

What are your business hours?

Our US-based team operates Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.

Where is your physical location?

Our warehouse and headquarters are located at:
200 Edson Road, Windham, US 05359